Join Our Team

High School Diploma or equivalent

Two years of experience in a healthcare environment

Knowledge of Out of Network providers highly preferred

Experience with insurance authorizations preferred

Excellent verbal and written communication skills.

Excellent organizational and business office skills.

Goal and detail-oriented and able to perform successfully in a fast-paced environment

Obtain and/or verify patient insurance benefit coverage by use of insurance websites, such as Navinet, or by contacting the insurance carriers prior to patient appointment. Clearly document details of the verification for service reference.

Request, track and obtain pre-authorization from insurance carriers within time allotted for medical and services.

Request, follow up and secure prior-authorizations prior to services being performed.

Process referrals and submit medical records to insurance carriers to expedite prior authorization processes.

Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations.

Communicate any insurance changes or trends among team.

Maintains a level of productivity suitable for the department.

Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format.

Review accuracy and completeness of information requested and ensure that all supporting documents are present.

Review denials and follow up with provider to obtain medically necessary information to submit an appeal of the denial.

Prioritize the incoming authorizations by level of urgency to the patient

Communicate with medical providers and other staff members about any patient concerns and/or issues related to verification.

Knowledge of medical terminology.

Ability to build and maintain strong relationships with insurance representatives.

Ability to work effectively with physicians and other medical staff.

Maintain patient and company confidentiality.