Join Our Team

The Plastic Surgery Center is seeking a Travel Receptionist. Responsibilities include welcoming patients and visitors, and optimizing patient satisfaction.

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Responsibilities

Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.

Requirements

Healthcare experience preferred. Experience in sales, marketing, or hospitality preferred.
Proficiency in English; bilingual is strongly preferred. Strong organizational, prioritizing and analytical skills.

Skills/Qualifications

Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Professionalism
Quality Focus